Questions & Answers

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide with UPS.

WHAT’S THE ESTIMATED SHIPPING TIME TO MY COUNTRY?

All international orders are sent with express shipping with an estimated 5-7 days delivery. Click here to read more about shipping.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard, and PayPal.

WHAT CURRENCY DO YOU CHARGE IN?

All prices are listed in Euros (€). Your bank will convert the amount to your local currency when the charge is processed.

CAN I PURCHASE ØY ONLINE?

Absolutely. Click here to visit our online store.

IS ØY AVAILABLE IN PHYSICAL STORES?

Yes, Øy is stocked at select boutiques in Bali. Click here for more details.

CAN I CHANGE OR CANCEL MY ORDER?

Unfortunately, once an order is placed, it cannot be changed or cancelled, as it’s sent straight to our warehouse for packing. You are welcome to request a return or exchange within 14 days of delivery.

HOW DO I KNOW WHAT SIZE TO ORDER?

Each product page includes a size guide tailored to the item—whether it’s clothing, hats, or silver rings. If you’re between sizes or unsure, feel free to contact us at hallo@oystories.com—we’re always happy to help you find your perfect fit.

HOW SHOULD I CARE FOR MY ØY PIECES?

We recommend gentle cold machine washing or hand washing with gentle detergent. Do not tumble dry.

WHERE ARE ØY PIECES MADE?

All Øy garments and accessories are handcrafted in Bali.

ARE YOUR PIECES SUSTAINABLE OR ETHICALLY MADE?

All Øy pieces are handmade in Bali in small batches, using natural fibres and ethical production practices. Sustainability and ethical production is the foundation of everything we do—from design to packaging.

HOW CAN I CONTACT YOU?

You’re always welcome to reach out at hallo@oystories.com. Our team is available Monday–Friday and will respond within 24 hours. Weekend and holiday messages will be answered on the next business day.